Refund Policy
1. General
Due to the perishable nature of flowers, refunds are limited and handled according to the conditions below.
2. Delivered Orders
Once a bouquet has been delivered, refunds are generally not available.
3. Failed Deliveries
If delivery fails due to incorrect address details, recipient unavailability, or incomplete contact information provided by the customer, Velaré may not be able to issue a refund.
4. Quality Issues
If there is a serious issue with bouquet quality, customers should contact Velaré within 24 hours of delivery with relevant details and photos where possible.
5. Subscription Cancellations
Subscription cancellations apply to future billing cycles only. Cancelling a subscription does not automatically entitle the customer to a refund for deliveries already prepared, scheduled, or completed.
6. Contact
For refund requests, contact: hello@velare.ge
Back to home