Refund Policy
1. General
Due to the perishable and time-sensitive nature of flowers and curated delivery services, refunds are limited and are handled according to the conditions below.
2. One-Time Bouquet Orders
Once a customer has been successfully charged for a one-time bouquet order, the order is non-cancellable and non-refundable.
3. Delivered Orders
Once a bouquet has been delivered, refunds are generally not available.
4. Failed Deliveries
If delivery fails due to incorrect address details, recipient unavailability, incomplete contact information, or other customer-provided errors, Velaré may be unable to issue a refund.
5. Quality Issues
If there is a serious issue with bouquet quality, the customer should contact Velaré within 24 hours of delivery and provide relevant details and photographs where possible. Any remedy, including partial refund, replacement, or account credit, is considered at Velaré’s reasonable discretion.
6. Subscription Billing and Refunds
Subscription plans renew monthly on the same calendar date as the first successful subscription payment, unless otherwise stated. Once a subscription charge has been successfully made and the active billing period has started, that active billing period is non-refundable. If a customer cancels a subscription, the cancellation applies only to future billing periods, and the subscription remains active until the end of the already paid billing period.
7. Contact
For refund-related questions or requests, contact: support@velare.ge
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